Trust is essential in building any collaborative business relationship, even more so in a franchised environment. When potential franchisees decide to enter into an agreement with a franchisor, they trust their investment will be well protected and supported.

A staggering number of employees, over 70%, have suggested that they lack the skills and have not had adequate training to execute their job duties. Perhaps even more shocking is a study conducted by West Monroe Partners……

I’ve worked alongside hundreds of franchisees during my career, and I can say, without a shadow of a doubt, that the most successful franchisees have always been the ones who prioritize spending time working on their operations while trying to build a robust and collaborative relationship with their franchisor.

Effective communication between key stakeholders is a cornerstone of successful collaboration. People need to be able to talk with one another frequently to share information, knowledge, and ideas, which helps everyone move toward common goals. It’s no less important in a franchised business environment…

“We take a deep dive into the operational results from a franchisor’s perspective,” says host Laura Darrell of Laura Darrell Leadership Coaching….

Becoming a multi-unit franchisee is a goal many single-unit operators set out to achieve when joining a franchised organization. According to FRANdata, it has become the preferred strategy for more than half (54%) of those currently in a franchised system. It’s not difficult to understand why.

The past 2 years have seen the highest number of employee resignations since people started tracking this data in 2000, and franchised business units were not immune. Employees are tired of working at companies that make them feel undervalued, underdeveloped, and ultimately uncared for by their managers.

It’s no secret that hiring for entry-level positions in the retail and hospitality markets across North America has become incredibly difficult with historically low unemployment in many areas. Add the complexities of trying to woo workers back to these jobs in a post-Covid world, and the situation only worsens.